BPS: Reinventing BPO with Intelligent Operations

New ways to operate

In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.

An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.

Accenture Operations makes this possible through our human-machine operating platform – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.

Applying tech-driven operational intelligence across an organization leads to greater profitability and efficiency.

BPO services

With more than 145,000 exceptional people in over 50 centers, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.

Case studies

Reinventing procurement by moving to a data-driven model.

European insurer taps into analytics, automation and expert talent to boost customer satisfaction.

Automation, analytics and top talent help cut operating costs by 20-30%— freeing up resources to reinvest.

View All

What we think

Awards & recognition

Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.

Insights from our Intelligent Operations Blog

Transformation through ecosystems

How Ecosystems have played a central role in enabling operating models to be more agile and resilient.

Developing a procurement stress test for Accenture

Test procurement’s performance under a range of different scenarios to identify issues that may keep the business from growing and managing costs.

Three ways digital inside sales can grow revenue

Invest wisely in digital inside sales capabilities that increase pipeline and improve sales resilience.

News

Accenture acquires N3

Working with Accenture’s SynOps, the combined capabilities will aggregate millions of interaction points into insights to drive sales growth.

Accenture acquires Yesler Inc.

The acquisition expands Accenture’s B2B marketing capabilities and accelerates our ability to help clients activate and run the best customer experiences.