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The future of the state government workforce

September 26, 2021


In brief

The future of remote work for states

As state workers went remote during the pandemic, CAOs observed two top practices: affording workers flexibility and giving them the right technology.

Diversity, equity and inclusion in government

A CAO’s top DE&I challenges include staff lacking self-awareness about their own biases and the need for data to help identify opportunity areas.

Innovating in a new era: The role of the CAO

CAOs will continue to play a key role in driving lasting change and accepting greater risk to implement new ways of delivering services.

About the Authors

Kelly Rogers

Senior Manager – Public Service, North America

Bill Kilmartin

Former Comptroller – Commonwealth of Massachusetts

Jenny Brodie

Senior Manager – Health & Public Service, Research

Pam Goins

Executive Director – National Association of State Chief Administrators

Jamie Rodgers

Consultant – Public Service, North America

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