S&C GN - TS&T - Tech Transformation - Consultant-Analyst
Key Competencies and Skills
The ideal candidate will demonstrate capability across one or more of the following competency areas, aligned to transformation, cloud advisory, and technology excellence:
IT Service Management (ITSM) & ServiceNow
• Experience supporting or delivering ITSM implementations, including end-to-end lifecycle exposure for platforms such as ServiceNow
• Familiarity with ServiceNow application design, configuration, and integration with third-party systems
• Exposure to ServiceNow deployments, instance migrations, consolidations, and upgrade activities
• Understanding of orchestration, automation, and operational support models within ITSM environments
• Ability to align ITSM processes with business requirements and industry best practices
• Relevant certifications such as ServiceNow System Administrator, Implementation Specialist, or ITIL V4 Foundation are advantageous
Value Realization & Transformation Impact
• Experience in structuring business value measurement approaches aligned to strategic objectives
• Exposure to financial analysis concepts such as cost modelling, benefit tracking, and investment prioritization
• Understanding of how to track, measure, and communicate transformation outcomes to stakeholders
Program & Transformation Management
• Understanding of governance structures, reporting frameworks, and risk management (RAID logs, status reporting)
• Familiarity with transformation methodologies, including Agile and Scaled Agile Framework (SAFe) environments
• Ability to support delivery tracking against timelines, budgets, and quality expectations
Stakeholder Engagement & Advisory
• Exposure to facilitating workshops, capturing decisions, and translating them into actionable outputs
• Strong communication skills with the ability to develop structured, client-ready materials and insights
Team Contribution & Practice Development
• Interest in contributing to knowledge-sharing, capability development, and practice-building initiatives
• Proactive mindset with willingness to learn and adapt in fast-paced consulting environments
Industry & Domain Awareness
• Understanding of regulatory, operational, and technology considerations within ASEAN markets is an advantage
• Analyst: Minimum 1+ years of relevant experience; Consultant: Minimum 5+ years of experience in technology consulting or transformation environments
• Experience supporting or delivering large-scale transformation or consulting engagements, with exposure to execution against defined roadmaps
• Understanding of agile transformation delivery, with exposure to advising, scoping, or supporting implementation of technology-enabled initiatives
• Strong analytical and problem-solving capabilities, with the ability to translate business requirements into structured deliverables
• Effective communication skills, with the ability to collaborate across cross-functional teams and contribute to client-facing outputs
Kuala Lumpur
Statement zur Chancengleichheit
Wir suchen Menschen mit eigenem Lebensentwurf und ungewöhnlichem Lebenslauf. Individuell statt uniform. Vielfalt statt Norm. Diversität ist unsere Stärke und eine wesentliche Komponente der Unternehmenskultur von Accenture. Wir fördern ein integratives und offenes Arbeitsumfeld, in dem sich jeder so zeigen kann, wie er ist. Bei Accenture sind alle Bewerber:innen willkommen: unabhängig von Herkunft, Nationalität, Glaube, Behinderung, Alter, Familienstand, Partnerschaftsstatus, sexueller Orientierung, Geschlecht und anderen gesetzlich geschützten Gründen.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.