Think big. Act together.

It can be difficult to take a top-down, cross-functional view of operations transformation, given the scope and complexity of the ever-changing banking and regulatory environments. And banks’ fixed cost structures and their significant investment in legacy systems further complicate the picture.

As such, banks tend toward an incremental approach to improving operations. With limited funds to invest in operations, they simply plug the biggest hole first and those holes are often defined by regulatory and compliance priorities rather than enhancing competitiveness. Coordinated operations transformation that happens at the enterprise level is the exception.

But banks that use scale and intelligent operations can take a much more holistic approach. Not only can they improve customer experiences and outcomes in the process; they can also transform the cost curve.

Bring business and technology together


of banks are scaling business-technology collaboration today.


of banks plan to scale business-technology collaboration in the future.

Advancing the operating model through technology is about more than the technology itself. Progress happens when business and technology come together to develop new joint governance models, integrate ecosystem partners and co-create the strategic roadmap so that technology investments align with the business strategy. In many leading banks, the Chief Technology Officer and Head of Operations now report into a single executive who has a complete view of how technology can enable an effective operations transformation.

Banks need to scale business-technology collaboration but have some ground to cover. Increasing collaboration will help banks be more innovative and make better use of expert talent and technology.

"…executives have their own IT teams in order to get things done. And…it creates all of these different islands within an organization, which makes it impossible for the entire company to work in a cohesive manner."

– A senior bank executive

Client case study

Reinventing banking operations to trigger growth

A European bank used automation, analytics and top talent to cut operating costs by 20-30%—freeing up resources to reinvest. Learn more.

View All

Roberto Pagella

Managing Director – Accenture Operations, Global Banking Operations Business Lead

Venkatraman (Ram) Iyer

Managing Director – Accenture Operations, Global Banking Operations Offering Lead


Fast-track to future-ready performance
Purpose-driven banking: Win customer trust

Subscription Center
Visit our Subscription and Preference Center Visit our Subscription and Preference Center