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Intelligent Operations

Transform your people and business

Intelligent Operations means applying a strategic approach to advance the operating model. It’s about transforming the business through technology, processes and people.  It drives innovation, creates better experiences for customers and enables employees to make faster and smarter business decisions. It’s about becoming an operation that is agile, resilient and able to respond to change at speed.

With over 196,000 practitioners in industry, technology and process, and the world’s most advanced machine intelligence, we can transform your business to create intelligent operations that deliver sustained business outcomes. With seamless integration between services, we combine human ingenuity with applied intelligence and digital technologies to create measurable value.

Enabled by SynOps, we have the unique ability to build and scale future-ready operating models with our human + machine intelligence to drive sustainable growth with speed, certainty and security.

We build and scale intelligent operating models to drive sustainable growth with speed, certainty and security.

The value multiplier

Discover how organizations can double their chances of future-ready operations in the next 3 years.
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Operations capabilities

Intelligent Finance Operations

Helping companies transform from transactional to strategic organizations through intelligent operations.

Sourcing and Procurement

Data-driven insights to help optimize processes, increase efficiency and drive out more value.

Supply Chain

Building agile, transparent supply chains to help businesses navigate market volatility with success.

Compliance as a Service

Achieving compliance and managing risk to keep pace with regulatory and operational pressures.​

Intelligent Global Business Services

Achieve outcomes faster with intelligent global business services.

Sales & Customer Operations

Transforming sales, marketing and service operations to deliver sustainable breakthrough growth.

Digital Inside Sales

Helping sales leaders evolve their operation models, launch new products & services and delight customers.

Marketing

Marketing Operations activates and optimizes best in class customer experiences to deliver breakthrough...

Talent and HR

Reshaping the employee experience and improving retention with innovative workforce operating models.

Reimagine Banking Operations

Flexing fast to respond to volatility and lay the foundation for a more sustainable, resilient business.

Insurance

Helping you harness the power of human + machine to establish resilient operations for your business.​

Health

Helping payers, providers and government agencies drive growth, while improving patient outcomes.

Intelligent network services

Enabling communications service providers to thrive in an ever-changing landscape.

Virtual tours

Take a 360° virtual tour through our Intelligent Operations Centers.

Operations case studies

Seizing a $1B+ revenue opportunity with SMBs

A global networking technology company creates a new GTM to transform customer experience.

Finding the secret sauce for smarter selling

A mobility and delivery platform unlocks over $85 million through sales talent and data-driven insights.

Flexible workflow planning expands bank’s capacity

This Australian bank managed capacity constraints, workflow challenges to better serve customers​​.

Blogs

Our leaders

Yusuf Tayob

Group Chief Executive – Accenture Operations

Kaushal Mody

Chief Assets and Solutions Officer

Nirav Sampat

Chief Technology Officer – Operations​

Andy McGowan

Chief Operating Officer – Operations ​
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