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Accenture Human Services Suite

Empowering government agencies to move beyond a transactional, compliance-based model to a transformative human services delivery approach.

Coordinated service delivery to transform outcomes

The Accenture Human Services Suite provides coordinated service delivery by enabling citizens, providers, collaborating agencies and organizations to more easily interact across human services agencies.

Improve customer satisfaction through streamlined case management so that workers can focus on more complex tasks and customer service.

Reduce costs using modernized workflows, easy-to-maintain rules, automated processes, lower error rates, and multi-program support.

Transform lives using an outcome-based model rather than just determining eligibility for a program to provide the right services for sustaining outcomes.

Health & Human Services

Hidden workers: Uncovering untapped talent

As public service agencies face challenges attracting talent, there's a pool of potential workers being overlooked, called "Hidden Workers".

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Accenture Human Services Suite capabilities

Accenture Public Service Platform (APSP)

Accelerates implementation with a development platform, flexible APIs, and pre-built adapters. Learn more.

Accenture Citizen Self-Service Portal (ACSSP)

A secure, public-facing online portal that allows citizens and case workers to collaborate. Learn more.

Accenture Benefit Management System (ABMS)

An integrated and flexible solution for public assistance and social welfare programs, designed to help agencies streamline case management. Learn more.

Integrated eligibility

Address priorities with tailored solutions

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What we think

Public Sector Health

Health equity under the microscope

Discover how equity-focused analytics can help understand and solve racial disparities. Accenture’s Public Health team explores what’s possible.
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Child Welfare

Building capacity for change in child welfare

In child welfare, we need the collective ability to bring empathy, demonstrate compassion and deliver support to all families and children.
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Our leaders

Kristin Smith

Senior Manager – Technology, Health & Public Service, Product Management
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Erik Moore

Managing Director – Technology, Cloud, Products and Platforms
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Heidi Reed

Managing Director - Health & Public Service, Integrated Eligibility
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Ryan Oakes

Global Health & Public Service Industry Practices Chair
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