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Keeping up experiences

Rise of the living business

What is a Living Business

It’s time to implement solutions

Seamless technology ecosystems

Implement tech across multiple vendors through strong technology implementations e.g. blockchain.

Full customer lifecycle visibility

Unleash the power of AI to enable sales and value generation.

Differentiated and consistent customer service

Build a workforce of the future through intelligence, automation and hyper personalization.

Local sensibilities with global standards

Focus on the basics and develop tailored customer interactions through technology and field service optimization.

Transform to meet customers on their terms

Pioneer marketing

Only 29% of telecom CMOs’ budgets are invested in customer experience.

  • When businesses focus early on to understand customer preferences, they will build greater positive and regular engagement across traditional and digital channels.
  • Brand loyalty grows through hyper-relevant experiences which is informed by data and powered by technology.

Driving growth

73% of customers refer to company websites as a starting point for their customer experience.

  • We help our clients and their customers reach personalized solutions and define, optimize and execute sales and commerce strategies to improve sales effectiveness and drive immediate profitable revenue growth.

Ongoing service

70% of customers prefer messaging over voice, with significant digital engagement increasing over the past 3 years.

  • A connected workforce delivers a high-quality customer & field service experience.
  • A transformed Customer Service capability decreases customer churn, reduces cost to serve and increases service & sales revenue.

Verizon reimagines the customer experience

Award for intelligent customer engagement solution

Discover how our partnership enabled the telecom giant to deliver a highly personalized experience and decrease cost to serve.

Accenture Digital Omni-Channel Platform (DOCP)

Digital customer experiences at scale

Service design and strategy

Consumer insights, service design and creative services capabilities to reimagine customer journeys and design roadmaps to next-gen customer experience.

Living marketing

Full suite of brand and creative strategy services, coupled with media planning, campaign and content management to drive marketing operations efficacy.

Channel interactions and decoupling

Omnichannel CX powering user journeys across web, app, retail and call centers, next gen commerce, decoupled architecture and an API framework.

Omni intelligence and AI customer experience

Intelligent growth optimization powering hyper-targeted actions across customer expansion, channel performance and dynamic pricing.

Our leaders

Dawn Anderson

Global Sales & Service Lead – Accenture Song

John Bolze

Senior Managing Director – Global Activation Lead, Applied Intelligence