Intelligent Utility Operations

Utility companies are moving toward new operating models as disruptive technologies change the market landscape. We help them reinvent themselves.

What we do

Accenture Intelligent Utility Operations has the expertise to help boost customer satisfaction, double growth rates and reduce costs by as much as 50 percent.

Energy products and services

Provides all operations required to define, pilot, launch and industrialize new products and services:

  • New service start-up
  • Digital marketing and promotion management
  • Contracts management
  • Vendor management
  • Order management
  • Customer insights
  • Energy management services
  • Energy Efficiency (EE) and Demand Side Management (DSM) services

Digital asset and field worker operations

Provides end-to-end operations to manage assets and field force activities:

  • Strategy and capacity planning
  • Procurement and supply chain management
  • Field work command center
  • Field force scheduling, dispatch and support
  • Asset digitization and monitoring

Digital customer interaction and meter to cash

Provides fully integrated retail and customer operations across the customer lifecycle:

  • Customer journey management
  • Contract and enrollment management
  • Digital customer engagement
  • Revenue cycle management
  • Customer care interaction and management

Advanced grids and metering operations

Provides end-to-end operations to manage smart devices and smart insights:

  • Smart meter deployment
  • Capacity forecast and planning field
  • Support and contractor performance
  • Meter procurement and supply chain
  • Smart meter and data exceptions
  • Smart data analytics
  • Losses and fraud management

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Why work with us?

Accenture has helped clients to achieve business outcomes:


Reduce cost to serve per client 30% to 50% in the retail and customer operations businesses


Move 35% to 50% of customer interactions to digital channels


Eliminate > 40% of manual work through automation and robotics

What we think

Agility, flexibility, and responsiveness enhance and optimize the customer experience and deliver superior business outcomes.

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How organizations are reinventing their business with Intelligent Operations.

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Explore Careers

We're looking for innovators to deliver continuous, rapid innovation to help Utilities reinvent themselves at Accenture Operations.

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