Drawing on industry knowledge, understanding of disruption and insights from 5,000 international travelers, 1,000 trade chain partners (importers and exporters), nearly 500 global border services workers, more than 50 Accenture border specialists and five of the world’s top futurists, we created a vision for border services in 2030.
Three trends stand out. They are bound together by what’s core to border service organizations—human activity. After all, borders are places where we meet human needs and desires for traveling, seeking safety and security, and even discovering ourselves.