An undeniable shift is underway in Canada: powerful technology capabilities are being put into people’s hands, useable without highly specialized skills. It’s not about a single tool or service but the culmination of an array of democratizing technologies.

Natural language processing, low-code platforms, and robotic process automation (RPA) are just a few of the capabilities and services making technology more accessible. Each has different and unique applications; all are bringing the innovative power of machines into the hands of people with as little friction as possible.

Democratized technology lets people optimize their work or fix pain points on their own. Without needing to request major IT projects, employees can create a custom dashboard for a group’s finances, build an app to approve and automatically fulfil purchase orders and much more.

Suddenly, the power to create technology solutions is entering the hands of people across the enterprise. Organizations can teach non-IT employees to think like technologists – putting the skills gap in the past.


of Canadian public service leaders believe technology democratization is becoming critical in their ability to ignite innovation across their organization.


of Canadian public sector leaders agree their organization must train their people to think like technologists—to use and customize technology solutions at the individual level, but without highly technical skills.

This democratization doesn’t remove IT from the equation, however, IT will still be responsible for the big implementations, scaling successful programs and injecting the most cutting-edge technology into the organizations. But democratization frees IT from many burdens that bog down big projects, like not quite capturing the users’ needs or needing to customize for every user and use case.

Instead, IT can focus on large-scale evolutions while the people who are closest to day-to-day business problems can tackle them head-on. Democratized tech tools and capabilities empower people to move from information to insights, addressing problems with technology-driven solutions.

Government organizations can lean on technology democratization to circumvent the skills gap.

Build in trust

As people transform their relationship with technology, it is imperative that organisations build trust into that technology.


of public service respondents expect moderate or significant investments in non-IT employees’ technology democratisation training next year.


of public service respondents agree such training strategies must include a focus on security and data governance.

The bottom line? Leaders in the future will be the ones who rethink their approach from “who can I hire?” to “how can I empower?”


Mark Lambert

Managing Director – Federal Public Service, Canada

Dave Telka

Managing Director – Strategy & Consulting, Public Service, Canada

Breffni Brennan

Managing Director – Technology Strategy for Canadian Public Sector

Laura Clements

Managing Director – Consulting, Talent & Organization, Federal Public Service, Canada

Laura Matthews

Director – Strategy & Consulting

Rod Kelly

Managing Director – Canadian Software Engineering Lead


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