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Preparing Specsavers for a digital future

Global eye care and hearing care retailer Specsavers accelerates digital transformation in partnership with Accenture.



What Accenture did

"This was a tight timescale piece of work and conducted in record time. And I have to say, with absolutely amazing results. A very, very top class piece of work."

— MURRAY WALDING, Global IT Services & Commercial Director – Specsavers

1. Review

Technology process and system reviews to see how the team could bring innovation to daily operations.

2. Innovate

Innovation workshops looking at new business growth areas and connecting them to relevant startup companies that can help solve business critical issues.

3. Assess

An IT readiness assessment for strategic program initiatives.

Value delivered


Application batch updates automated.


Hours saved per month.


Reduction of major incident duration.


Lowering of priority 1 to priority 3 incidents.


Less service desk calls.

"In working with Accenture, there have been two particularly critical elements as far as Specsavers is concerned. One is the way in which Accenture has helped us reduce deployment times and improve the stability of our legacy systems. And lastly, in terms of helping us prepare for our digital future and the future state that we are moving to."

— MURRAY WALDING, Global IT Services & Commercial Director – Specsavers

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