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What Accenture did

Identified insurance processes to be automated

  • Introduced a proprietary automation identification diagnostic tool (AIDT)
  • Accomplished tasks with recorded and analyzed claims assistants’ actions
  • Simplified and centralized nearly all claims management

Marked opportunities with new diagnostic tool

  • Automated case assignments
  • Accelerated routing of important documentation
  • Helped boost overall claims management performance

People and culture

Value delivered


Reduced average handling time for all insurance processes by over 20%.


Cut the turn-around time for claims recovery by 30%.


Processed 99.84% claims within specified turn-around time.


Achieved 99.99% payment accuracy.

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