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Case Study

Biesse Group IIoT builds new revenue streams

Generating greater value from machines.


"Since 2017, we have undertaken a challenging digital transformation journey to generate greater value from machines with Accenture’s help. Connecting the 1,000th machine in less than two years from the launch of our IIOT platform is an important event for Biesse Group and demonstrates once more our commitment to customer satisfaction. We are really proud to be one of the few companies in the industry that has reached this milestone."

— STEFANO CALESTANI, Service Innovation Director, Biesse Group

What Accenture did

Industry X.0 innovation center in Modena

"Accenture is helping Biesse Group shift from a product-oriented to a service-oriented manufacturer that helps customers generate greater value from our machines. We are able to offer our customers a menu of features from remote diagnostics, warnings and alerts to condition-based/predictive maintenance services and usage analysis, plus more sophisticated production process optimization capabilities. These services also augment our aftermarket business with new revenue streams and make us stand out from our competitors."

— STEFANO PORCELLINI, Managing Director, Biesse Group

Value delivered

Improve customer communications, service and loyalty

Offer quicker response times

Reduce warranty and maintenance costs

Obtain real-time customer data and alerts

Access priority helpdesk services

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