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Outcomes-focused service delivery

Experience reimagined

Boundaryless insight sharing

A non-custodial parent applies for unemployment and child support payments are adjusted so financial obligations are met.

AI-driven government services

A business owner starts a new daycare center in just a few weeks thanks to an AI-driven advisor that walks her through the process.

Proactive government services

Instead of stressing out over her annual tax return, a mom pulls up a pre-populated form on her smartphone and pushes a button to file.

Government in a marketplace

A teenager interested in fishing buys a new pole at the local sporting goods store and can apply for a fishing license at the same time.

Government as a business partner

A hobbyist brewer uses a wizard powered by the state economic development agency and local suppliers to start a microbrewery.

Government enabling communities

A family files for unemployment benefits, and the local food bank gets information so they can provide additional support right where the family lives.

Designing services around people, not agencies

Obsess over citizens’ needs

Reimagining transactions and compliance

Time to reimagine how government payments are made

Case studies

Social security: Securing life goals

Accenture helped Singapore's Central Provident Fund Board transform their digital social security services.

Revolutionizing a hybrid campus experience

Northeastern University built a flexible learning, leaving a lasting mark on the student experience.

Tackling Tennessee’s surge for pandemic relief

The Tennessee DHS needed call center assistance to deal with massive COVID-19 call volumes.

What we think

Public service experience through a new lens

Learn how public service agencies can reframe experiences in the changing context of people's lives.

Future borders 2030: From vision to reality

Discover three trends that can create effective and frictionless borders enabling prosperity and security.

The human paradox: From customer centricity to life centricity

Accenture outlines a shift in how business understands customer needs and wants by moving from a consumer centric to a...

Our leaders

Kevin Ellenwood

Managing Director – Accenture Song, Public Service Customer Experience

Eyal Darmon

Managing Director – Strategy & Consulting, Public Service
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