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Expression of Interest: Customer Data Science Senior Manager

multiple locations +view all Job No. r00189115 Full-time

Job Description

THE WORK:​ 

This team within Accenture Song focuses on helping clients drive Marketing performance optimization through deep customer insights and implementation of the latest Data & AI capabilities across the Marketing and Service value chain. The team collaborates with clients to accelerate the experimentation lifecycle, deepen understanding of key customer value drivers, improve business outcomes, and drive innovation across industries.

By joining us, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on the customer of the future.

As a Customer Data Science Senior Manager, you will:

  • Manage and mentor a team of data scientists and engineers to develop innovative solutions centered around customer insights, ensuring alignment with business goals and industry best practices.

  • Manage and execute strategies leveraging data science to derive actionable insights into customer behavior, preferences, and trends.

  • Drive the design and implementation of advanced analytics models, machine learning algorithms, and AI solutions to optimize customer engagement, personalization, and retention strategies.

  • Ensure data integrity, compliance, and governance standards are maintained while leveraging various data sources to derive valuable insights.

  • Establish KPIs, evaluate model performance, and create comprehensive reports and presentations to communicate insights, trends, and recommendations to key stakeholders.

  • Stay updated with emerging trends, tools, and techniques in data science, machine learning, and AI to identify opportunities for process improvement and innovation.

WHAT’S IN IT FOR YOU?  

  • Holistic well-being program

  • 18 weeks paid parental leave.

  • Employee Share Purchase Plan

  • Structured career development plan

  • Local and international career opportunities – many of our team members have worked across the globe!

  • Employee recognition program

  • Flexible Work Arrangements - centered around our commitment to supporting the health and wellbeing of our people.

HERE'S WHAT YOU’LL NEED: 

  • Proven experience in a senior data science or analytics role, with a background in customer and marketing analytics and modelling

  • Expertise in managing complex data science projects (e.g. customer measurement solutions, personalization, CDPs etc) focused on business outcomes within the marketing and customer domains for organizations.

  • Relevant technical skills including SQL, Python and R programming language, data manipulation, and machine learning frameworks – along with knowledge and experience in working with workbench solutions deployed by the major cloud-based data platforms – e.g. Azure, GCP, AWS

  • Strong business acumen and the ability to translate complex technical concepts into business strategies and actionable insights.

  • Relevant experience in vendor management within the Customer Data Ecosystem

Qualifications

BONUS POINTS IF YOU HAVE:

  • Experience of driving value and growth-focused transformations in an organization

  • Proven history of working on customer-centric projects in a top tier consulting firm or internal marketing strategy team

  • Experience or knowledge of how to apply innovation for growth – for example, Generative AI solutions for growth.

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Locations

Melbourne, Sydney

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