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Expression of Interest: Customer Data & AI Consulting Senior Manager

multiple locations +view all Job No. r00189114 Full-time

Job Description


This team within Accenture Song focuses on helping clients drive Marketing performance optimization through deep customer insights and implementation of the latest Data & AI capabilities across the Marketing and Service value chain. The team collaborates with clients to accelerate the experimentation lifecycle, deepen understanding of key customer value drivers, improve business outcomes, and drive innovation across industries.

By joining us, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on the customer of the future.

As a Data & AI Consulting Senior Manager, you will:

  • Deliver Data and AI advisory projects focused on customer insights, segmentation, personalization, and predictive modelling by solving client difficulties and needs through industry specific research.

  • Develop current or former proficiency in Advanced Data Analytics and/or AI modelling.

  • Manage client engagements to formulate long-term Data and AI strategies with a sharp focus on business outcomes.

  • Manage towards & deliver on a balanced set of metrics including customer relationship, sales & profitability, people development and capability building.

  • Manage client relationships to foster trust, deliver value and build the Accenture brand.


  • Great professional development opportunities to build your professional career based on your own aspirations, having support from your own mentor.

  • Varied work as you will be working on projects across various industries such as telco, banking, insurance, the public sector, and more.

  • Extensive education programs and development opportunities to develop your business acumen, technical and professional skills.

  • A diverse, inclusive, and socially active workforce

  • Progressive employee benefits to reflect our inclusive and respectful culture.



  • Proven experience in a data science, analytics, or performance marketing role, preferably within the consulting sector.

  • Expertise in managing teams and projects focused on leveraging Data & AI capabilities deliver customer insights, personalization, and predictive modelling to progress the customer and marketing agenda.

  • Proven Experience driving business development efforts in proposal development including shaping the offering, resourcing, and costing.


  • Experience of driving value and growth-focused transformations in an organization.

  • Proven history of working on customer-centric projects in a top tier consulting firm or internal marketing strategy team.

  • Experience or knowledge of how to apply innovation for growth – for example, Generative AI solutions for growth.

  • Proficiency in programming languages (Python, R, etc.), data manipulation, and machine learning frameworks.

We are a WORK180 Endorsed Employer, to see our benefits and policies click here



Melbourne, Sydney

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