Job Description

Client Account Leader Senior Manager

Work as trusted client advisors, bringing together Accenture's expertise and thought leader to shape solutions and to solve our clients' most critical business needs. Bring together the right Accenture team to drive profitable sales growth, expand Accenture's footprint, ensure profitable delivery and influence the client’s strategy.
Talent Segment: Account Leader

Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

        Bring together the right team

  • Bring the right people from the Accenture Businesses to architect innovative solutions at the client that are tailored to their business needs

        Drive profitable sales growth

  • Drive financial performance for the account (e.g., sales, revenue and profitability) and run account operations (e.g., EACs, billing, collections, etc.)
  • Develop a robust, long-term pipeline of opportunities to ensure the sustainability of Accenture’s business at the client over time

        Shape solutions for our clients

  • Create opportunities by making the connection between the client’s strategic priorities and the Accenture offerings, solutions, and people to address these priorities
  • Manage client satisfaction and ensure service delivery expectations are met, in line with client expectations
  • Lead account planning across the account team

        Work as trusted client advisor

  • Create a solid business network within the client and seek opportunities to create connections outside of the client to further enhance relationships (e.g., client to client, cross industry)
  • Build and leverage a deep understanding of both the industry and market in which the client operates, as well as an intimate knowledge of the client’s business to influence the client’s business strategies


Qualifications

Below are the expectations for all employees in this role.

Complexity

Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)

  • Requires identifying and assessing complex problems for area(s) of responsibility. Creates solutions in situations in which analysis requires in-depth knowledge of organizational objectives.
  • Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility.
  • Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters.

Authority

Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability

  • Latitude in decision-making and determination of objectives and approaches to critical assignments

Impact or Decision Impact

Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk

  • Decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility

Scope

Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program

  • Manages large teams and/or work efforts at a client or within Accenture

Leading our people, clients and communities in the New
Leader DNA focuses first on the outcomes that represent a new kind of leader—one who experiments, inspires others, works across boundaries, and adapts to the constant change around us.
Below are the skills and minimum levels of proficiency (or depth of skill) that employees in this role are expected to possess. Adaptations to these criteria apply in some countries.

Skill Name

Expected Proficiency Level

Account Management

P4 - Expert

Customer Insight

P4 - Expert

Financial Analysis

P4 - Expert

Industry Insight

P4 - Expert

Sales Pursuit Management

P4 - Expert

Value Analysis and Prioritization

P4 - Expert

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialised capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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