Job Description

Role Description

The IT Infrastructure Lead will be responsible for managing the operations of IT Infrastructure Operations for Accenture offices across ANZ. The services in-scope to be managed include:

  • Laptop OS and Hardware
  • Mobile Device Management
  • Messaging – Email
  • User Data Storage
  • Virtual Collaboration
  • Security Services – Identity & Access Mgmt., Endpoint security, Antivirus, Certificate Mgmt.

Required skills and experience:

  • 18+ years of experience in the IT (Infrastructure) services industry
  • Experience in managing large Infrastructure Outsourcing engagements (75-100 FTEs) with multi-site delivery teams, including onshore-offshore interactions.
  • Training and/or working experience of managing delivery teams using emerging or evolving Service Delivery and Modern Engineering techniques.
  • Should have ability to adopt new or emerging delivery management techniques and drive cultural, technical, and operational changes required to institutionalise new ways of working in Delivery teams
  • Should have good understanding of existing and emerging technologies such as Windows 10 OS, Office 365, Active Directory, Network, Video Conferencing, SCCM, (SME knowledge on any key technology would be a bonus)

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Qualifications

  • Should have successful track record of envisioning, planning and driving tangible and measurable operational efficiencies and productivity improvements through automation.
  • Should have successful track record of engaging with Client IT and Third-party vendor IT teams in managing transition of V&A or other IT Infrastructure services
  • Should have successful track record of estimating and delivering projects on time and within budget.
  • Should have experience of new facility build and project management.
  • Should be able to interface with client, Accenture Global Team, Alliance partners and third-party vendor teams (Leadership, Architects, Service Managers, Product SMEs, End-Users etc.)
  • ITIL certification – Practitioner Level or higher
  • Well organised and good time management and people management skills
  • Customer-focused, pragmatic, forward looking, and proactive thinker

About Accenture

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

 

 

 

 

 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

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