Job Description

Job Summary

 

Client: Dept. of Defence

Job Title: Application Analyst Programmer

Career Path: Technical

Service Line: Outsourcing

Location: Canberra

Description: Problem Investigation, Patch Development and Level 3 Support activities for the CAMM2 application.

 

Roles and Reponsibilities

Overall Purpose of Role:

  • Perform Problem Investigation and Patch Development activities as part of the Problems and Patch Team for the CAMM2 application.
  • Provide Level 3 support for the CAMM2 application as required. 

Main Activities / Tasks:

 

Team member general responsibilities are noted below:

  • Perform Problem Investigations for the CAMM2 application
  • Perform Patch Development activities for the CAMM2 application, with focus on correcting known issues.
  • Fulfil roster requirements as part of the Level 3 CAMM2 Support Team, such as shifts and assisting with incidents.
  • Independently plan and manage assigned tasks, reporting issues and status to the Team Lead.

Team member detailed responsibilities:

 

Problem Investigations

  • Analyse and document problem investigations/root cause analysis for reported CAMM2 application issues.
  • Timely delivery of succinct and thorough Problem Investigation Outcomes in-line with project and professional standards.
  • Perform backup Problem Management duties (e.g. raising problems) as the backup Problem Manager for CAMM2.

Patch Development

  • Create analysis and design documents for problem fixes as part of a patch release.
  • Perform build and test of changes, complying with test documentation standards and procedures.
  • Follow release management and programming standards.

Level 3 Support Activities

  • Provide Level 3 CAMM2 support at rostered shift times (Early Shift, Late Shift).
  • Provide Level 3 CAMM2 support when rostered on-call.
  • Provide support and service to the other CAMM2 support teams, such as raising and searching problems

Plan/Managing Tasks, Accenture Reporting

  • Maintain Weekly status reports
  • Comply with Accenture reporting requirements (e.g. PWA, myT&E)

Other Features of the Role:

(e.g., traveling, working conditions, shift hours, etc.)

  • Must hold Australian citizenship and must not hold current US citizenship or a US Green Card.
  • Must possess or be able to obtain a Defence Security Clearance to NVL1 level.
  • Must be prepared to work overtime, when the workload requires it.
  • Must participate in the On-call support roster and Early/Late Shift roster for out of hours incidents.

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Qualifications

Career Level Guidelines

 

Accountability / Scope

  • Complete assigned tasks within agreed timeframes.
  • Follow Defence and Accenture security individual responsibilities.

People / Knowledge

  • Ability to understand functional and technical specifications of the custom built CAMM2 application.
  • Share knowledge with other Accenture staff to improve their knowledge and understanding of the CAMM2 environment.
  • Identify areas for improvement in the processes and procedures used.

Skill Requirements

Target Proficiency Level - Skill

  • Trained - 3+ months
  • Novice - 1+ year
  • Proficient - 2+ years
  • Advanced - 4+ years in multiple roles or contexts
  • Expert - 5+ years in multiple roles or contexts.

Skill

  • Analytical skills - Novice
  • Programming - Proficient
  • Testing – Trained
  • Communications – verbal and written – Novice

Specific Technical Skills

  • Unix – Novice
  • SQL – Proficient
  • COBOL / C / VBA Programming / Scripting (at least one of) - Proficient 

About Accenture

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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