Labor shortages and skills gaps are having a fundamental impact on public service agencies’ ability to deliver on their mission. Demand on services is surging across the board, yet workforces are not fully equipped with the right skills, tools, and people to meet this growing need.
It’s time to move beyond fragmented solutions that address workforce challenges in isolation. Now more than ever, it’s crucial to take a holistic approach, move at speed and continuously evolve, so that public service agencies can ensure that their people, and those they serve, are able to thrive.
From creating a culture of belonging, through to enabling new employee training opportunities through the metaverse, now is the time to reimagine what public service work, experiences and culture look like.