Banking has reached a tipping point. Some will challenge time-honored conventions, embrace innovation & commit to change. Others will be left behind.

It’s time for banks to challenge everything

The banking industry has been fragmenting and de-layering for some time now, as challenger banks and bigtechs chip away at the value chain. While this neo-normal has created some opportunities for collaboration, it has also presented banks with a stark choice: commit to continuous technological innovation or risk being left behind.

Yet this isn’t just about digital transformation. With share and revenue leaking out of the banking sector to other industries—especially to bigtech—we believe the time has come for banks to challenge their long-established conventions and beliefs. To sustain their relevance, they need to truly understand their markets and what it takes to succeed in each of them. They’ll have to be willing to shape new business models, partner in unconventional ways, rediscover their purpose and humanity, and commit to constant innovation.

Accenture is here to help—not as a vendor, but as a strategic partner. Sharing the risks and rewards, bringing technological expertise, a global perspective and the ability to deliver. Enabling flexible architecture in the cloud, with market-leading tools and solutions. Using technology to find value in your data, in order to create amazing customer experiences. Putting our reputation on the line, right next to yours—and delivering on our promise of technology and human ingenuity.


As digital disruption continues to reshape the industry, we look at what’s in store for the future of banking.

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The future of banking

Time to rethink business models

How we can help

Our unique insights, unmatched partner ecosystem and trusted tools and assets ensure that you get the maximum benefit from all that technology has to offer—in the cloud, in ESG, in data and game-changing experiences, and everything in between.


Banking delivery centers around the world, including India, Spain, China and the Philippines


of the top 50 banks worldwide are our clients


of the top 20 money managers worldwide are our clients

What we think

Banking blog

See what our bloggers are saying about the forces driving change in the banking industry.


Breaking down common barriers to purpose-driven banking

Alan McIntyre and Kim Kim Oon explore how banks can overcome common barriers to embracing purpose.

Growth in digital payments: A cross-industry view

Digital payments are evolving quickly. Amit Mallick looks at current trends and how to prepare for the future.

Will these innovation trends shape banking’s future?

Following the 2021 Efma-Accenture Banking Innovation Awards, Fabrice Asvazadourian predicts future banking innovation trends.

Case studies

Australian challenger bank Judo worked with Accenture and nCino to give their customers a truly outstanding, responsive and personalised service.

Siam Commercial Bank (SCB) partnered with Accenture to deliver an award-winning digital transformation strategy incorporating advanced data and analytics capabilities.

Vancity grows its commercial lending business with nCino Bank Operating System.

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Awards and recognition

We provide industry-leading services to help our banking clients and have been recognized by independent research organizations for our innovative solutions.


Explore Accenture research, partnerships and activities making headlines in the banking industry.

Accenture completes acquisition of Exton Consulting

Accenture has completed its acquisition of Exton Consulting, a French consulting firm providing strategy support to financial services clients in Europe.

Rapid shift to digital banking during COVID-19 accelerating erosion in consumer trust, Accenture report finds

The survey of 47,000+ consumers found a lack of human connection could make banking more commoditized and price-driven, hampering customer trust.

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