Delivering more in post and parcel

With ever-decreasing returns in core mail business, the rapid take up of eCommerce and shifting customer expectations, post and parcel organisations need to be adaptable, relevant and creative to keep pace with changing demands.

While digital technology has led to a decline in post, it's caused explosive growth in parcels. Now, the major challenge is to meet rising consumer demands and compete with the retailers that are using the last mile as a competitive advantage.

The decline in mail advertising due to new, digital options, means traditional post must adapt. By becoming more tailored to senders and recipients, integrating digital technologies and using data-driven insights, advertising can remain a key revenue stream for postal organisations.

To succeed in a digital world, post and parcel organisations must improve the delivery experience while pivoting to new business models that reduce costs and realise growth.

Finding Value in Disruption: The New Post & Parcel Industry

Accenture's video shares how post and parcel organizations can stay ahead from the market disruption. See more.

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The changing last mile

In our world of never-ending choice, retailers are weaponising the last mile in a bid for customer loyalty, relevance and increased sales. By offering cheap or free same-day delivery, savvy retailers are able to capture a consumer base that holds continually evolving expectations driven by the pace and demands of modern life.

Fuelled by mobile advertising and supercharged by artificial intelligence, ecommerce fulfillment is now characterised by faster cycles, smaller shipments, atomisation of inventory and a move from a supply chain to a supply network.

To speed up delivery timeframes, retailers are quickly moving toward an omnichannel approach that allows them to use their offline capabilities as a strategic advantage online.

As the supply chain grows in strategic importance, our research shows those networks are fundamentally changing, creating a new delivery reality.

Spotlight on postal industry leaders

New technologies and changing customer demands have seen a dramatic shift in the strategic priorities of all post and parcel players. Digital transformation is a driver, and the impact is being felt in delivery demand and supply, returns, cross-border eCommerce and the USO. Post and parcel organisations must improve the delivery experience while pivoting to new business models that reduce costs and realise growth.

Hear from industry leaders to understand how they are addressing these disruptions and gain their perspectives on where the industry is heading next.

Spotlight on An Post

David McRedmond, CEO, An Post

Spotlight on Canada Post

Mary Traversy, COO, Canada Post

Spotlight on Deutsche Post

Thomas Baldry, SVP, Deutsche Post

Spotlight on Royal Mail

Stephen Agar, Director – Letters, Royal Mail

Latest postal insights

The unexpected happened to last-mile delivery

Delivery organisations involved in the last mile can come together to make the process more sustainable.

Why posts should take inspiration from start-ups

The postal industry is at the heart of greater disruptive change than any other market. How should we respond?

Putting customers at the heart of returns

Consumers expect hassle-free returns and exchanges. Posts can find opportunity in this growing market.

Meet our lead