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The intelligent back office

Moving away from the traditional business office

Research report

State CAO as experience leader

Benefits of the intelligent back office

Create strategic partnerships [that extend and enrich public services].

Attract and retain top talent [passionate about mission outcomes].

Improve citizen outcomes [through a greater focus on work with impact].

Making back office a center for innovation

Get there faster and safely

A once-in-a-generation opportunity

Public infrastructure: The time is now


What we think

Public Service cloud: A continuum of opportunity

Accenture’s Cloud research reveals how Public Service agencies should recognize that cloud is actually a future-proofing continuum.

Reimagining the world of work in public service

Leverage a holistic strategy and reimagine how people work, boosting productivity and the ability to attract and retain talent.

Public service as a career of choice

Public service agencies can unlock their employees’ full potential by meeting six human needs – we call this framework net better off.

The journey is never the same


Data and analytics solutions can help you unlock powerful insights by tapping into data you didn’t even know you had.

Intelligent Automation

Intelligent automation can help make systems, processes and businesses more adaptable to change.

Artificial Intelligence

Using AI in the public sector can drive cost efficiency, increase citizen satisfaction and improve society.

Our leaders

Tiffani Nevels

Managing Director – Consulting, Public Service, Education and Government

Kelly Rogers

Senior Manager – Public Service, North America