Building skills for the future in public service

Public services exist to help people thrive; both their own employees and the citizens they serve.

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Why belonging matters now more than ever

Improve public service workers experiences

Public service as a career of choice

In response to COVID-19, public service organisations had to rapidly change ways of working. This was essential to keep the extraordinary work of government going at an extraordinary time.

Many are rising to the occasion, but across the public and private sector, some leaders by their own admission indicate they would have been better prepared had they invested more heavily prior to the pandemic in programs that support their people’s holistic needs.

So, what do public service employees want? Our latest research found that by meeting six fundamental human needs through work, public service organisations can earn their people’s trust and unlock their full potential. We call this framework Net Better Off.

Read the full report to find out the actions that public service agencies can take to leave their employees Net Better Off.


The best employee experiences are driven by data

The Intelligent Skilling Accelerator, developed in partnership with Skyhive, uses on-demand technology to offer a seamless service for public service employees and supervisors - accelerating learning, optimising skills management, and providing predictive recommendations. It's able to capture the breadth of skills employees currently have, as well as identifying and prioritising the skills your organisation needs for the future.

Learn more about this unique solution for exceptional times.

Shaping work, shaping lives

When it comes to work, public services are in a unique position, responsible for both employees and the employability of citizens. But there is a common goal: to help people thrive and realise their potential in an increasingly digital world.

Maximising potential within public services

When public service workers are skilled, tech-enabled and resilient, they’re better able to fulfill their agency's mission.

Empowering citizens for new livelihoods

Government can take the lead and turn changes into opportunities for citizens by unlocking ingenuity and enabling them to navigate their own route.

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Case studies

James Cook University, students and Accenture team up to formulate a new microservices liquid workforce.

In today’s fast-paced world of rapidly evolving technology, successful innovation requires a different approach.

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Smart nation insights

Get the latest thinking on the public service workforce trends that matter to your people and those you serve.

Building the social workforce of tomorrow

Socio-economic conditions are leading to rising inequality and an uneven distribution of resources; more social jobs are needed to meet demand.

Striking a fine balance

When it comes to the challenges of reimagining public sector services, there are four broad areas of consideration for every organisation.

What we think

Discover three trends that can create effective and frictionless borders enabling prosperity and security.

Accenture outlines what leaders can do to build better companies.

Improve public service workers experiences by creating a future of work that’s more equitable.

Agencies have a once-in-a-generation opportunity to reimagine how people work – boosting productivity and ability to attract and retain talent.

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