Customer Service / OTC Specialist with Czech/Slovak
Gdansk
Job No. r00143321
Job Description
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
What will you do?
As Customer Service / OTC Analyst you'll be responsible for:
Responding customer queries in a timely manner
Management of Product & Distribution Complaint
Returns Processing
Customer Master Data Management
Performing Credit Debit notes
Verbal and written communication with Customers (5-10 calls daily)
Cooperation with LSP/TSP on Track and Trace of the orders
Cooperation with Back Office on orders clarification for customers
Qualifications
What do we expect?
1-2 years of previous experience in customer service role
Knowledge of OTC – Order Management life cycle, SAP order&return processing and understanding of SOX Process Control
Strong interpersonal & communication skills and ability to maintain professional business contact
Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Czech/Slovak
Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
Understanding of Supply Chain (nice to have)
What can we offer:
Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
Using foreign language and new technology solutions daily, cooperating with various Clients
CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
Full work comfort – private medical care, life insurance, access to MyBenefit platform, Multisort card and bonuses for referring new employees
