Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

Responsibilities:

  • Responsible for ensuring that Receivables specialists and senior receivables specialist activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high quality dispute information, while maintaining a professional relationship with the client and their debtors
  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
  • Manage workloads to ensure even distribution of responsibilities
  • May perform and/or ensure completion of quality review
  • Ensure that all the client responsibilities occur in accordance with the SOW and SLA with client(s) 
  • Act as SME for team members, peers and/or clients as assigned     
  • Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action
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Qualifications

Qualifications:

  • Prior experience of 2 to 3 years in Credit and Receivables domain & managing a team - mandatory
  • Experience in performing analysis of QAs; analyze results and develop process improvements
  • Experience with providing operational statistics and escalating operational issues to supervisors   
  • Experience in monitoring and coaching team(s) to meet objectives
  • English min. C1     

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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