Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
Capability Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland Capability Network is located in Warsaw, Krakow, Wroclaw. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.
“Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Małgorzata Nasiłowska, Accenture Capability Network Lead for Poland
The Customer Sales & Service (CS&S) functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department. The team provides transformation services across three key offerings: Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.
We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help enhance our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.
What will you do:
You will be involved in optimization of Sales&Commerce or Marketing Transformation projects
You will play an active role in designing process, support the adoption of CRM digital solutions (implementations, integrations with other systems, journey to cloud)
A good understanding of CRM tools (SFDC, Microsoft Dynamics) configuration, customization and architecture & landscape is required
Exposure to system configuration including but not limited to Workflows, Validations, Process Builders, Approval Process, Security Model, Data Mode etc.
Through knowledge & hands-on experience of Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.
Hands on experience on other Salesforce or Microsoft modules like Sales, CPQ, FSL, Marketing (Good to have)
Employment contract (Umowa o pracę)
Headquarter in Warsaw with offices in Cracow, Wroclaw or Lodz.
Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our Clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.
What we offer
Challenging job in a dynamic, professional, international and multicultural environment
Opportunity to gain exceptional on Polish market, skills, knowledge and experience gained on large scale international projects
The unique chance to work in a global network using only state-of-the-art tools and technologies
One of a kind experience with best know-how, with broad access to certifications and professional industry-recognized trainings.
Very attractive and competitive salary as well as a well-defined career path shaped to the individuals career focus & priorities
Attractive benefits package: Remote/Hybrid way of work, Cafeteria System, Multisport card, Lunch card, Private medical care, Employee Assistance Program, 100% paid sick leave, AMEX Gold Card, Lounge Club Priority Pass, Life insurance, Employee referral program and much more…
If this sounds like the ideal role, career and company for you, please apply online as soon as possible.
When applying please enclose the below statement:
I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.
I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Please be advised that only selected candidates will be contacted.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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