Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.

 

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

 
What will you do?

As Customer Service Junior Specialist, responsible for the dedicated activities within the Request Return to Credit process supporting our Clients on a daily basis. Mostly, you will:
  • Handle incoming calls (where needed, proactively initiate follow-up calls) and emails from customers, logistic partner and/or internal teams in relation with the Returns process in order to provide excellent service to the customer
  • Process customer returns requests create return order in SAP and schedule pick-up with carrier
  • Investigate and solve post-delivery/Goods Return issues and interact with customers and logistics to ensure proper solution
  • Solve situations when orders do not meet the customers' expectations and ensure positive customer experience

    Accenture Carnival

    Carnival Corporation reimagines guest experiences with high-touch tech.
    Read More

    Qualifications

    What do we expect from you?
    • Very Good English
    • Very Good Dutch (min. B2+)
    • Previous experience in Customer Care would be an advantage
    • Preferably Good MS Office skills


    We can offer:

    • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
    • Using foreign language and new technology solutions daily, cooperating with various Clients
    • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
    • Full work comfort – private medical care, life insurance, access to MyBenefit platform

    When applying please enclose the below statement:


    "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."


    Check out all our job vacancies at our website:
    www.accenture.pl/operationswarsaw


    "Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law."

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Life at Accenture

    Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

    image

    Work Environment

    Be your best every day in a work environment that helps drive innovation in everything you do.

    LEARN MORE

    image

    Training and Development

    Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

    LEARN MORE

    Learn more about Accenture

    With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

    View All

    Stay connected

    Join our Team

    Join Our Team

    Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

    Keep up to date

    Keep Up to Date

    Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

    Stay Connected

    Stay Connected

    Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.