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OTC Operations Manager with English

Job Location: Kraków

Regional Description: Polska

Job Number: 00536540

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.

 

Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.


Job responsibilities

  • Working with the Client Service Manager to ensure both contractual and operational Key Performance Indicators are met;
  • Acting as an escalation point for all AR Helpdesk related issues raised by the client. Ensuring the fast resolution of these issues and also finding ways of preventing them from happening again;
  • Communicating with the client to ensure that the accounts receivable department complies with the latest changes in the procedures;
  • Developing good client relationships;
  • Developing a motivated and energetic team;
  • Actively seeking opportunities for Continuous Improvement initiatives in cooperation with Client Service Manager.

Ideal Candidate Profile

  • 5-7 years relevant experience
  • Management experience required; working through Team Leads; having a span of control of approx 30-50 people;
  • Previous OTC experience, preferably handling AR Helpdesks portfolios;
  • Competent Microsoft Office user: Excel, Word and Power Point;
  • Fluent English (written and spoken);
  • Strong interpersonal and communication skills to be effective with Accenture management, team members and client;
  • Ability to solve urgent matters and work under pressure;
  • Ability to prioritise and schedule workload;
  • Reliable, active approach striving for process improvement;
  • Responsibility, accuracy;
  • Team player.

We offer 

  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
  • Social benefit packages including: private medical care, My Benefit, life insurance
  • Friendly work atmosphere in multicultural environment 
 
When applying please enclose the below statement:
 
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
 
Check out all our job vacancies at our website:   www.accenture.pl/operationswarsaw   
 
 
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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