Skip to main content Skip to Footer

Job Listing

Team Leader

Job Location: Warsaw

Regional Description: Poland

Job Number: 00535680


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at



Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.


Key responsibilities:

  • Lead and drive engagement in operational team
  • Ensure Service Level Agreements for the teams' are met
  • Build efficient model of cooperation with client and ensure priorities are in place
  • Maintain very good level of communication with both client and process team
  • Provide process improvement guidance / changes for review by leadership
  • Work with management team to drive continuous improvement in the processes
  • Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
  • Escalate disputes related exceptions and execute control checks of compliance with client's policy and controls
  • Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business.
  • Creating consistent methods for analyzing and reporting metrics. (includes description of trends and meaning)
  • Provide process improvement guidance / changes for review by leadership
  • Provide internal and external audit support, as requested Perform activities in line with client's procedures and policies

  • Very good English (C1)
  • Educational background in finance, accounting or economy is an advantage
  • Microsoft Office skills (Excel, Outlook)
  • Ability to motivate teams and plan work based on priorities
  • Ability to drive operational agenda with Client (operational calls, meetings etc.)
  • Ability to ensure efficient team work by implementing quick solutions and quick wins
  • High accuracy and focus on details
  • Ability to work analytically in a problem-solving environment
  • Very good communication and interpersonal skills
  • Ability to manage the team proved with relevant experience
  • Strong organizational, multi-tasking and time-management skills
  • Flexibility
  • Experience in OTC nice to have
  • Fluent Dutch language nice to have


We offer

  • Location:  Warsaw Annopol
  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
  • Social benefit packages including: private medical care, Benefit sport club cards, life insurance
  • Friendly work atmosphere in multicultural environment


When applying please enclose the below statement:




"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."



Check out all our job vacancies at our website:



Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.”

Find a job

Start your search here: Enter job title, skill, experience level or city