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2nd Line Support Specialist

Job Location: Warszawa

Regional Description: Polska

Job Number: 00529160


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.


IAM architects, develops and manages the infrastructure and environment to support the Enterprise Directory, Identity Management, Authentication and Access Management that enable other IO and Solution Delivery teams to provide secure applications to our customers.


Key responsibilities: 

  • Performs second level support of Windows 2008/2012 Active Directory and related Identity and Access Management technologies
  • Controls authentication and authorization mechanisms
  • Ensures proper documentation, notification, escalation, tracking and follow up of all incidents
  • Participates in preventive maintenance and ensure services levels are delivered to meet customer business needs and expectations
  • Monitoring and investigating alerts
  • Weekend on-call support when required 
  • Experience with Active Directory
  • Experience in Windows Server 2008/2012 as technology support/administrator
  • Experience within the customer service area (preferably a multinational organization)
  • Understands cloud concepts and virtualization
  • Very good English
  • Good analytical, troubleshooting and problem-solving skills
  • Attitude to learn new technologies quickly
  • Good communication and collaboration skills


We offer

  • Opportunity to gain broad experience of the large IT infrastructureincluding:
    • MS Windows servers / Active Directory
    • MS PKI / MS Forefront Identity Manager
    • Multifactor Authentication / Remote Access
    • Cloud technologies
    • ITIL
  • Perfect team atmosphere
  • Comprehensive benefits package
  • Career development and access to advanced information technologies
  • Working in international teams
  • Learning from the best
  • Working from the comfort of your home
  • Trainings and certifications on regular basis

When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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