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Business Excellence and Automation Department Manager

Job Location: Warsaw

Job Number: 00471025


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.


Business Excellence is a key function within Accenture Operations working with Delivery Centers and owning Quality Programs’ Management, delivering Quality Improvements, Process Optimizations and Process Automation Projects, driving Operational and Automation Maturity agenda, promoting Kaizen and Continuous Improvement culture.


Key responsibilities:

  • Lead a team of up to 20 Specialists – Quality and Business Excellence Leads, Automation Developers
  • Accountable for all Quality Programs’ and their results, Optimization Projects and delivering set targets
  • Accountable for Process Optimizations and Process Automations with targets ~100 FTE per annum
  • Scope of management: entire Delivery Center in Poland as client organization with several delivery locations across Warsaw and Krakow; total Delivery Center size ~1800 employees
  • Programs under management: Quality Culture, Lean Six Sigma, Kaizen, Continuous Improvement, Operational Excellence, Operational Maturity, KPIs/SLAs, Automation, Automation Maturity, supporting Artificial Intelligence deployments
  • Team responsible for driving workshops, identification of cost optimization opportunities and delivery of projects and results (identification of 50% of total Delivery Center cost optimization target & delivery of 25% through projects led)

  • Ideal candidate: multi-year SSC/BPO veteran with vast experience in managing Quality, OPEX, Automation departments and with proven track record of delivering large-scale optimization projects & results
  • Excellent people management, client management, stakeholder management skills with proven experience
  • Excellent project and program management expertise with proven experience
  • Extensive knowledge of Quality, OPEX, Automation programs, tools and techniques
  • Excellent communication skills in English
  • Executive relationship building and presentation ability (client-facing)
  • Problem-solver, “can do attitude”, result-oriented


We offer:

  • Become part of Senior Polish Leadership Team and drive a set of very complex and challenging programs
  • Drive programs and projects which have top importance for & sponsorship from the business
  • Experience and drive implementation of new digital technologies with a range of worlds’ largest clients
  • Manage a very talented and well-motivated team which is in the forefront of delivering tangible outcomes
  • Opportunity to build, create and lead with large degree of independence

When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Please find attached the "Data Privacy Statement" on our website Print, sign and return the form by post to our office if you wish to be included in our recruiting process.

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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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