COVID-19 has increased demand for citizen services while limiting access to those in need. Face-to-face meetings are often a necessary step to providing critical public assistance, yet delivery of these services has been restricted.
Accenture Virtual Visits Solution (AVVS) can help to quickly ensure service continuity at times of unprecedented demand.
AVVS is more than just video teleconferencing, it’s a complete end-to-end remote service experience for citizens and staff. Using Microsoft Teams, the solution offers self-service appointment booking, virtual document sharing, and easy access from multiple device types.
This reduces the operational complexity for citizens, allowing them to get the care they need in a faster and more comfortable way.