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The intelligent back office

July 24, 2019

In brief

The new back office transformation

Digital and the user-centricity it enables create an obligation and an opportunity for a new government back office—a value engine, not a cost centre.

People-centred experiences

Seventy-three per cent of public service finance leaders think the traditional finance talent profile needs to change quickly and dramatically.

Digital on the inside

Seven in ten public service finance leaders think they are the right person to use digital to improve organisation-wide performance.

Data-driven backbone

Our experience suggests that procurement organisations can achieve a fifteen per cent savings by transforming and integrating their operating models.

Change comes in different forms

About the Authors

NICOLA SMITH

Health & Public Service Intelligent Back Office Lead – UK & Ireland​​


Emma Cooper

Health & Public Service Consulting Lead – UK & Ireland


DR. GABRIEL BELLENGER

Managing Director – Health & Public Service, Revenue Global Lead


BERNARD LE MASSON

Global Managing Director – Health and Public Service, Consulting


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