Designing and
developing services that place service users at the centre, which are
accessible to all users, and reduce the effort and complexity of dealing
with government, builds public trust, and supports New Zealand’s reputation
for openness and transparency.
Given the changing
landscape of New Zealand and the unique context and challenges of designing
government services in New Zealand, service design can add value to
government services in a number of ways:
- Potential solutions are low risk
- Services are ready to implement
- Services are supported and agreed on