Designing and developing services that place service users at the centre, which are accessible to all users, and reduce the effort and complexity of dealing with government, builds public trust, and supports New Zealand’s reputation for openness and transparency.
Given the changing landscape of New Zealand and the unique context and challenges of designing government services in New Zealand, service design can add value to government services in a number of ways:
- Potential solutions are low risk
- Services are ready to implement
- Services are supported and agreed on