Patient experience matters
Patients are up for grabs
1 in 4
Patients believe their system handled COVID-19 poorly and never plan to return or will wait at least a year.
Of patients are likely to switch providers if they do not meet expectations handling COVID-19.
Stemming the switch
Of patients are now likely to use online chat or texting to provide check-in information before their appointment.
Of healthcare consumers are likely to use telehealth or virtual visits for future healthcare needs.
Financial recovery and growth are on the line
Poor customer experiences are costly
Four actions to elevate the patient experience
Exceed patient expectations
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