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Accenture Digital Health Technology Vision 2020

July 2020


In brief


of health executives acknowledge that technology has become an inextricable part of the human experience.


of consumers globally expect that their relationship with technology will be more prominent or significantly more prominent in their lives over the next 3 years.

The I in experience

People want benefits of customization, but they are skeptical of the non-transparent methods to deliver it, wanting ownership of the experience itself.

AI and me

The full potential of AI has moved beyond automation of simple tasks to being a powerful collaboration tool between human and machines.

The dilemma of smart things

The very notion of product ownership is radically changing. Healthcare organizations must recognize a new “co-ownership” paradigm.

Robots in the wild 

COVID-19 has accelerated that robots move out of warehouses and factories and into the spotlight.

Innovation DNA

Healthcare organizations can transform how they innovate by focusing on key building blocks of their innovation DNA.

Completing the picture

About the research

Kaveh Safavi, MD, JD

Senior Managing Director – Consulting Global Health

Kaveh has been a healthcare leader for more than 30 years and was recently named the top Healthcare IT Executive of 2020 by the IT Services Report.

Managing Director – Strategy Lead, Health, Accenture

Brian is a recognized digital health expert with significant experience combining business strategy and digital innovation.

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