As the pace of technological, social and economic change accelerates, people need support to embrace the opportunities this brings. We help agencies make informed decisions by harnessing labor market intelligence, deliver programs to identify and develop in-demand skills through life-long learning, and create digitally enabled services to get people into rewarding roles. We also offer this same support within agencies by providing insights into current and future skill needs then defining the strategies and the culture to recruit, reskill and retain the people who have them.
People are rarely accessing social services out of choice, so it needs to be empathetic whilst ensuring that public money supports the people who really need it. We work with clients to replace legacy systems and processes with future-ready and digitally enabled services that have users at their heart. These new systems streamline applications, simplify access to benefits, and provide the insight needed to identify and stop fraud.
Millions around the world depend on reliable access to pensions and social security support for their livelihood. We help agencies build long-term resilience by modernizing their existing infrastructure and improve efficiency and effectiveness by deploying digital services that automate processes for employees and users. All without disrupting access.
Supporting children and families is sensitive work and people at child services agencies need to navigate complex situations on a daily basis. Our teams help augment these critical roles with technology solutions that provide deeper insights at individual and organizational levels, automate routine tasks, and integrate systems securely. These tools help enhance what agencies can do and give their people the time and information to achieve the best possible outcomes.
In response, the mission of social services agencies is evolving from responding to the needs of disadvantaged and vulnerable groups to offering proactive lifelong support to all members of society. This shift will mean fundamentally changing how social services of all kinds operate.
The needs of social service agencies are unique, even compared to one another. Employment agencies need to support people to find fulfilling jobs in a rapidly changing economy. Benefits providers have to make sure that financial support gets to the people who need it most. Public pensions and social security organizations must streamline and ensure access to vital services. And child services agencies need to handle incredibly complex and personal situations every day.
Consultants to social service agencies, like Accenture, have a deep understanding of these needs and help leaders identify the changes needed and how to navigate them. This can include strategic insight into service user needs, support to migrate away from legacy systems or operational redesign to deliver services in new ways.
To help people achieve better outcomes, social services agencies need to intervene earlier and more proactively, while building more organizational agility and resilience. To do it they need to collaborate more widely with ecosystem partners.