The pandemic shattered longstanding views about how work gets done—and from where. Healthcare was hit hard as organizations had to fortify the front lines while shifting some employees to remote work. Physical distance became a necessity, even for those delivering care in person. The industry responded immediately, standing up virtual collaboration and virtual care capabilities to meet demand that spiked overnight.
Healthcare entities invested in digital collaboration tools (55%) and remote monitoring capabilities to support their remote workforce during COVID-19. While these were a necessity at the time, now we can look at how new digital services and remote work can extend the healthcare organization’s mission and fuel a competitive advantage. We are moving into a new future where a large portion of work can be done from anywhere. Of course in healthcare, some work—such as surgical procedures—must be conducted in a clinical setting. However, there may be ways to increase productivity by having a dispersed workforce (remember, you can test it with a digital twin or empower them with democratized technologies).
No matter what the hybrid composition of the workforce, the technology implications will endure. Employees are bringing entire environments to work. While they may be on an employer’s laptop, that laptop is connected to a personal home network that also hosts smart speakers, security cameras and more.