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Customer Service Associate - Greek

Dublin Job No. r00208217 Temporary

Job Description

Purpose / Role:

This is a customer centric role focused on delivering an outstanding customer experience and driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company. Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business’ digital marketing campaigns...

Responsibilities include:

• Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels – live chat, email and phone

• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions

• Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them

• Be an advocate of our organisation and strive to exceed in customer satisfaction ratings

• Provide product and tool support to improve the overall experience and drive higher product adoption and spend

• Identify trends and solve problems facing multiple business customers

• Provide vital product insights and feedback on client products

Qualifications

Skills and Experience:

• Experience working in a customer centric environment would be beneficial • Minimum of 1 year’s prior work experience in the marketing or technology sector is desired

• Familiarity with online advertising and social media products

• Fluency in English AND full fluency in the desired language

• Exceptional grammar and the ability to construct emails efficiently

The Person:

• Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions

• Has an interest in Marketing / Social Media

• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform

• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience

• Resolves customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

• Self-driven with strong attention to detail and the ability to follow tasks through to conclusion

• Ability to multi-task and work under pressure

• Excellent communication skills: verbal, written, listening skills

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

Disclaimer

Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.

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