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Platform Experience New Associate - Estonian - CL13
Dublin
Job No. r00154305
Job Description
General Information
Position: Platform Experience New Associate - Estonian
Location: Dublin, Ireland
Contract: Full-time role 40 hours per week, 12 month contract (with view to extension)
Work Hours: Must be flexible to work in a 24/7 environment.
Job Description
Accenture is hiring full time employees to work as a Platform Experience New Associate on a fixed duration project for one of our global leading clients. Help improve the quality and safety of online content, while gaining hands on job experience.
As a Platform Experience New Associate, you will be responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, raising and or resolving issues that are reported by users or flagged by the system.
You will use your problem solving skills to continuously deliver value to our clients, while making a larger impact on society.
Inclusion and diversity
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace
Duties and Responsibilities
Day to day responsibilities may include, but are not limited to
- Investigate and resolve issues regarding content that is reported for account support and or safety flag for action, and resolve within agreed upon turnaround times and standards of quality
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures
- Fulfill base productivity and quality requirements
Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity.
Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
We care for our employees well being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com. “
Qualifications
EU Citizen or Stamp 4 visa/Stamp 1g only to apply (No sponsorship)
1-2 years experience in a professional work environment
Excellent comprehension, communication, and Estonian skills
Fluency in English is required also
Strong coping, emotional resilience, and stress-management skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analysing information from multiple streams
Strong critical thinking and decision-making skills
Enthusiastic, positive attitude with a strong willingness to learn
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
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