Intelligent Utility Operations
Utility companies are moving toward new operating models as disruptive technologies change the market landscape. We help them reinvent themselves.
Accenture Intelligent Utility Operations has the expertise to help boost customer satisfaction, double growth rates and reduce costs by as much as 50 percent.
Provides all operations required to define, pilot, launch and industrialize new products and services:
Provides end-to-end operations to manage assets and field force activities:
Provides fully integrated retail and customer operations across the customer lifecycle:
Provides end-to-end operations to manage smart devices and smart insights:
Accenture has helped clients to achieve business outcomes:
Reduce cost to serve per client 30% to 50% in the retail and customer operations businesses
Move 35% to 50% of customer interactions to digital channels
Eliminate > 40% of manual work through automation and robotics