New pressures on outdated systems
Exelon, a Fortune 100 energy company, recognized the need to modernize its infrastructure—particularly for Exelon PHI, a subsidiary that serves two million customers in the U.S. mid-Atlantic and Northeast.
PHI’s legacy SAP® and non-SAP applications portfolio, which handled key business functions including energy meter analysis and customer billing, was dated and quickly going out of support. This was creating pain points throughout the business—for employees and customers alike.
To help future-proof its systems, PHI reached out to Accenture. Together, they partnered to upgrade its tech platform, decrease operations costs and provide greater reliability across all touchpoints.