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Global Account Manager - Jaguar

London Job No. r00214346 Full-time - Hybrid

Job Description

Job Title: Account Manager - Accenture Song
Location: London (hybrid)

Career Level: CL10

What we do?

As Accenture,  we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.

Role Overview:

The Account Manager will be working as part of the Global team, responsible for creating and delivering an integrated range of assets and support for the Jaguar brand. Reporting to a Global Account Director you will lead day-to-day work helping to manage expectations and deliver projects against timelines, with a focus on building client relationships and managing internal and external workflows – working collaboratively to help define briefs, develop ideas and deliver effective and innovative solutions. The Account Manager will ideally have a proven track record and experience of managing campaigns at an operational level.


Client Management

  • Build strong, trusting relationships with key stakeholders, operating as advisor and support to clients.
  • Ensure the client understands agreed workflows and manage them through the delivery process – showing flexibility and providing practical advice to achieve a solution
  • Support the Account Director, and be able to work effectively and efficiently with both clients and other JLR agencies in order to establish and manage project plans through to delivery
  • Be a confident presenter, able to deliver ideas persuasively – and result in the progression of excellent and effective advertising

Creative Development

  • Act as a brand guardian, immersing yourself in all Jaguar product developments and be able to advise on industry trends and developments both inside Accenture Song and whilst working with client/other agencies
  • Clearly communicate and support the Creative team with the client’s brief, ensuring the client’s voice is not lost, but the creative boundaries are still pushed
  • Demonstrate a full understanding of the creative process – managing expectations and time pressures, including managing creative resourcing
  • Establish an excellent “eye” for creative output, recognising strong creative work and when work could be improved
  • Support the Account Director in the review of creative work. Be able to express objective opinions which are strategically sound & carefully thought through. Be prepared to debate & defend these both internally and with Clients in a way that is constructive not confrontational


  • Managing and coordinating asset delivery to the markets and following up with them afterwards.
  • Working closely and collaboratively with production/project management to ensure work is progressed through the delivery process and completed: on time, on brief and on budget
  • Working closely and collaboratively with the Global strategy team for the creation of larger creative briefs
  • Responsible for weekly client status meetings incl. preparation & follow up.
  • Have an excellent eye for detail and extremely high standards to act as an example to junior members of the account team
  • Deliver work to an exceptional standard, ensuring that everything that has been briefed has been actioned, before client presentation
  • Attend client-facing meetings to present work to clients and providing a supporting role to the Senior Account Director when they are presenting to the client
  • Be responsible for creating and ensuring the client-facing contact Reports are produced from all client meetings – using the contact report agency templates
  • Be responsible for writing all necessary Creative Development briefs after the client meetings
  • Demonstrate a thorough understanding of the Accenture Song business model
  • Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of the account – escalating when necessary to avoid commercial risk


Person Specification


  • An ambitious advertising Account Manager looking for a new challenge in a global role
  • Integrated marketing experience (Digital, ATL & BTL) with experience of advertising origination and production
  • Ability to report upwards and downwards while managing the dynamics within the current account management team
  • Disciplined and dependable support to Account Director whilst also running own projects
  • Luxury/automotive/lifestyle advertising experience is a plus but not essential
  • Numerate with a good understanding of financial management and profitability, with an excellent financial acumen and experience of tracking budgets
  • A clear and proficient communicator, in person and writing
  • Comfortable building strong connections with the wider Account Management function globally
  • Good administrative and organisational skills with a keen eye for detail.
  • Confident presenter with experience in working on/supporting presentations, who is able to articulate and present ideas with conviction
  • Able to make decisions and solve problems based on sound technical knowledge
  • Excellent time management/ prioritisation and project management skills
  • Commercially aware
  • Proficient using Apple software packages (including Microsoft for Mac), esp. PowerPoint, Excel, Keynote
  • Be confident but without ego; approachable, outgoing and diplomatic – must have excellent emotional intelligence
  • Passionate about getting others involved and having fun along the way

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.

About Accenture

We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture, we’re reimagining business through experience.


Industry: Marketing & Advertising
Accenture is a global professional services company with leading capabilities in digital, marketing, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

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