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Corporate Security - GAP Regional Protective Services Employee Assistance Senior Manager (EMEA)

multiple locations +view all Job No. r00202816 Full-time

Job Description

Corporate Security – GAP Regional Protective Services Employee Assistance Senior Manager

Location: UK

Career Level:   Senior Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Overview of the Team:

People are at the heart of Global Assistance and Protection (GAP), Accenture’s Corporate Security Team. We are an organization of highly skilled, experienced, and diverse professionals who take immense pride in serving Accenture and helping grow the business. The Regional Protective Services team is a core part of GAP with members based out of various regions of the world.

Job Summary

Join Accenture's dynamic Global Assistance and Protection (GAP) team as the Employee Assistance Senior Manager (EMEA). This position is GAP’s primary responder for various incidents/emergencies involving individual employees throughout the EMEA region.  These incidents include but are not limited to medical situations, missing persons, workplace violence, traveler security issues, etc. They will be the liaison between Accenture’s Security Operation Center (ASOC) and the various key stakeholders in these matters, such as Employee Relations, Human Resources, Workplace, Legal, IT, Travel, etc. As an experienced professional in responding to and handling various personnel crises, they will provide strategic guidance and ensure the proper support teams are informed and engaged in responding to and supporting our employees during emergency situations.  By utilizing their expertise to provide strategic guidance, assess potential risks, and partner with our wider Accenture support team, they will play a key role in assuring the safety of Accenture’s people.

Responsibilities/Accountabilities

  • Primary point of contact for individual emergency calls from the ASOC for the EMEA region. Some of these calls will need to be handled exclusively by GAP and others may need additional support teams to assist, such as Employee Relations.

  • Primary escalation path for relevant incidents raised through our partners, such as Employee Relations, Human Resources, or Workplace.

  • Develop training plans for GAP and Accenture partners to ensure collective readiness and clear lines of responsibility when handling relevant crises.

  • Lead the Behavioral Threat Assessment Team (BTAT) training and operations across the EMEA region.

  • Develop and maintain strategic relationships across Employee Relations, Legal, HR, Workplace, IT, Travel, etc.

  • Maintain accurate reporting records to track trends and identify which incidents may require additional support/resources.

  • Work directly with GAP’s Regional Protective Services Managers to ensure they are informed and properly supported for employee crises taking place in their respective regions, especially those that could have broader impact on our facilities’ security posture.

  • Ensure GAP’s guidance and response actions are aligned with Accenture’s Policies.

Qualifications

Here's what you need:

  • Significant experience working in emergency response/crisis management, and experience of working with behavioral threat assessment and management.

  • Experience working directly with corporate support functions such as Human Resources, Legal, Workplace, etc. 

  • Experience with Microsoft Office products and programs, including Word, Excel, and PowerPoint.

Preferred Skills

  • Excellent organization, analytical, and communication skills.

  • Calm under pressure and ability to provide clear guidance and direction during stressful situations.

  • Rapport and influence building skills.

  • Excellent customer service.

  • Ability to learn quickly and to multitask; be adaptable and flexible.

  • Ability to adhere to timelines and deadlines with effective time management skills.

  • Must be able to work with and protect highly confidential information.

  • Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business.

  • Ability to analyze operational data and summarize for leadership to make informed decisions.

  • Comfortable with ambiguity with the ability to drive towards clarity for positive impact.

  • Language skills preferred.

  • ATAP CTM certification, ASIS CPP certification, DHS TERC certification.

Other requirements:

Ability to work non-standard hours, be on call (24*7), including weekends and holidays as required. Ability to travel 25% of the time.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster.

Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Closing date 30th April (Accenture reserves the right to close the role earlier if a suitable candidate is found)

Locations

Edinburgh, London, Manchester, Newcastle

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