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Customer Service Advisor - Utilities

Newcastle Job No. r00195730 Full-time - Hybrid

Job Description

Customer Service Advisor
Start date: 13th May 2024

Location: Newcastle, Cobalt Business Park

Hybrid working dependent on business demand (after initial training period)

If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.

We at Accenture care deeply about what we do and the impact we have with our clients and communities.  At the very heart of this are our people who are diverse, innovative, and committed to delivering excellence.

At Accenture we build careers.  We have mentors, career counsellors and buddies who are all there to support your growth and development. This is a great opportunity work for a company where you are encouraged to bring your best self to work every day and be part of a positive and dynamic team! 

As well as a competitive salary and 37.5-hour week (Monday to Friday including bank holidays - 9am to 5.30pm) we offer a variety of excellent benefits including (but not limited to!):

  • 25 days annual leave plus bank holiday entitlement
  • Employee Share Purchase Plan
  • Excellent Pension scheme
  • A variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
  • Employee discounts
  • Three days paid leave per year for charitable work of your choice    
  • Excellent employee referral programme with generous bonus payments for introductions

The Role:

Your primary responsibility will be to provide excellent customer service via inbound and outbound telephone calls.  You will be handling complaints, troubleshooting and logging faults when notified by customers to enable tracking of resolutions.



You will have previous experience in a customer facing role where you have used your passion for delivering outstanding customer service to resolve customer complaints and issues.  You may have worked in a contact centre, retail, hospitality or similar.  You’ll be confident and resilient and be keen to develop your career in an environment which can be demanding but also rewarding.  

You will need to be adaptable to change and receptive to learning and confident in using and navigating multiple programs and tools.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

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