Job Description

Cloud Customer Care Solution Architect

Location: Manchester

Salary: Competitive Salary & Package (Dependent on Experience) 

Career Level: Manager

Accenture is a leading global professional services company, providing a broad variety of services in strategy & consulting, interactive, technology & operations, with digital capabilities across all of these services. With our thought leadership & culture of innovation, we apply industry expertise, diverse skills & next-generation technology to each business challenge.

We believe in inclusion & diversity & supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual & Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion & diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do & the impact we have with our clients & with the communities in which we work & live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a team:

Accenture’s CEO Julie Sweet has announced & committed to the formation of Accenture area backed by a $3 billion investment over three years. This strategic directive will ensure Accenture will continue to be an authority in Cloud consulting & enable us to support organisations across industries on their journey to cloud & become truly ‘Cloud First’ & realise greater value faster & at scale. Our substantial investment demonstrates our dedication to delivering greater value to our clients when they need it most.

You'll learn, grow & advance in an innovative culture that thrives on shared success, varied ways of thinking & enables boundaryless opportunities that can drive your career in new & exciting ways.

If you’re looking for an ambitious career working in a vibrant environment with access to training & a global network of experts, this could be the role for you. As part of our distributed team, you'll be working with ground breaking technologies & will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

  • How to provide solutions to real world problems across a variety of industries.

  • How to help transform leading organisations and communities around the world.

  • How best to develop your skills and hone your talents within an innovative technology environment

  • A focus on people development through a collaborative & mutually supportive culture with a wealth of training & development opportunities

As a Cloud Customer Care Solution Architect, you will:

  • Overall solutioning including pricing strategy & delivery model

  • Solution and size teams required to deliver complex contact centre projects

  • Translate complex business problems into robust solutions

  • Develop & deliver presentations which resonate with senior client stakeholders

  • Create high quality, client facing assets which advises clients on how to customer care solutions to cloud

  • Develop & design roadmaps, implement strategies & transformation plans

  • Scrutinise existing client environments & recommend solutions that enable a to-be vision

  • Identify for additional opportunities within clients, leveraging wider Accenture offerings

  • Lead & contribute to RFP & business case development

We are looking for experience in the following skills:

  • Experience of architecting solutions using AWS, Genesys, Cisco and Salesforce

  • Work on complex contact centre solutions where you will be designing solutions to move customers from on-premise to cloud platforms. 

  • Work on Amazon Connect & the wider AWS eco-system to create complex solutions which meet requirements 

  • Responsibility to have business conversations & convert those conversations into a technical design which can be implemented 

  • Work with cloud providers such as AWS, Microsoft & Google to come up with be-spoke client solutions 

  • Have responsibility of developing a high-level business case to help clients with transformations 

  • Work with client teams to come up with integration architecture which showcases how the solution will work from an end-to-end perspective.  

Set yourself apart:

  • Demonstrate ability to hold virtual or physical meetings to come up with technology solutions which improves customer experience. 

  • Have a good understanding of AWS services & how those services integrate to form a contact centre solution. 

  • Demonstrate awareness of various cloud contact centre platforms available in the market 

  • Demonstrate ability to work in an agile manner to deliver project 

  • Demonstrate ability to work with developers & DevOps engineers to convert high level architecture into low level design & code. 

What’s in it for you:

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the outstanding services we are known for.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human resourcefulness every day, serving clients in more than 120 countries. We accept the power of change to build value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Closing Date for Applications 30/06/2022
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

RROOTS



Qualifications

We are looking for experience in the following skills:

  • Experience of architecting solutions using AWS, Genesys, Cisco and Salesforce

  • Work on complex contact centre solutions where you will be designing solutions to move customers from on-premise to cloud platforms. 

  • Work on Amazon Connect & the wider AWS eco-system to create complex solutions which meet requirements 

  • Responsibility to have business conversations & convert those conversations into a technical design which can be implemented 

  • Work with cloud providers such as AWS, Microsoft & Google to come up with be-spoke client solutions 

  • Have responsibility of developing a high-level business case to help clients with transformations 

  • Work with client teams to come up with integration architecture which showcases how the solution will work from an end-to-end perspective.  

Set yourself apart:

  • Demonstrate ability to hold virtual or physical meetings to come up with technology solutions which improves customer experience. 

  • Have a good understanding of AWS services & how those services integrate to form a contact centre solution. 

  • Demonstrate awareness of various cloud contact centre platforms available in the market 

  • Demonstrate ability to work in an agile manner to deliver project 

  • Demonstrate ability to work with developers & DevOps engineers to convert high level architecture into low level design & code. 

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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