Job Description

Account Manager

Location: London

Level: 9- Team Lead/Consultant

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

This role will work within the Spark44 team, serving a global automotive client (Jaguar Land Rover Transforms Global Marketing Communications Model | Accenture).  The Spark44 team creates brand communications, delivering award-winning creative and marketing effectiveness across end-to-end customer communications

Reporting into the Jaguar and Land Rover Account Directors, the focus of this role is to operate as a key Account Handler for the UK National Comms and Social team. The role will involve leading and supporting across a variety of projects on both the Jaguar and Land Rover brands – from managing TTL big product launches to organic BAU social, delivering brand partnership communications to always on digital display. This position requires someone who can manage expectations, multi-task, communicate effectively and efficiently deliver projects against timelines. The Senior Account Manager is a highly motivated individual with a passion for creative, building relationships and developing effective campaigns for two of Britain’s most prestigious brands.

Key Responsibilities

Client Management

  • Act as the “go-to-person” for UK National Communications – working on brand partnerships, upcoming 360 campaigns and new product launches acting as an advisor on all areas of workflow that relate to the projects you are responsible for

  • Build strong, trusting relationships with key stakeholders, and support to the JLR National Communications Marketing Managers

  • Ensure the JLR Marketing Manager’s understand agreed workflows and manage them through the delivery process – showing flexibility where tenable and providing practical advice to achieve a solution

  • Be able to work effectively and efficiently with both clients and other JLR agencies such as Dentsu, StoryLabs, Sizmek and CSM across multiple projects

  • Confident presenter, able to deliver ideas persuasively – and result in the progression of excellent and effective national and social advertising

Creative Development

  • Act as a Brand Guardian, immersing yourself in all Jaguar and Land Rover product developments and be able to advise on industry trends and developments both inside Spark44 and whilst working with client/other agencies

  • Clearly communicate and support the Creative Team with the Client’s brief, ensuring the Client’s voice is not lost, but the creative boundaries are still pushed

  • Demonstrate a full understanding of the creative process – managing expectations and time pressures, including managing creative resourcing

  • Establish an excellent “eye” for creative output, recognising strong creative work and when work could be improved

  • Be able to express personal opinions on creative work which are strategically sound & carefully thought through and be prepared to debate & defend these both internally and with Clients in way that is constructive not confrontational

  • Understanding of key performance metrics to audit campaign success, including social metrics

Operational

  • Working closely and collaboratively with production/project management to ensure work is progressed through the delivery process and completed: on time, on brief and on budget

  • Working closely and collaboratively with the UK Strategy team for the creation of Creative briefs

  • Have an excellent eye for detail and extremely high standards to act as an example to junior members of the account team

  • Good experience working on projects with multiple agencies/stakeholders

  • Deliver work to an exceptional standard, ensuring that everything that has been briefed has been actioned before client presentation

  • Attend client-facing meetings (when required), providing a supporting role to the Account Director when they are presenting to the client

  • Be responsible for creating and ensuring the client-facing Contact Reports are produced from ALL client meetings – using the Contact Report Agency templates

  • Be responsible for writing all necessary Creative Development briefs after the client meetings

Commercial Acumen

  • Navigate the Client Partner’s approval process through to PO receipt, ensuring the Finance Team are fully aware

  • Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of the account – escalating when necessary to avoid commercial risk

  • Managing JLR budgets with clients and the S44 finance team

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Qualifications

Person Specification

  • Integrated marketing experience essential: ATL, social, digital and with production

  • Experience of paid social and dynamic digital display

  • Good understanding of all social channels, formats and platform trends

  • Experience of asset adaptation

  • Experience working with media agencies on campaign planning, delivery and reporting across all ATL channels and social

  • Thorough understanding of the creative, artwork and delivery processes – where applicable for both offline and online communications

  • Able to articulate and present ideas with conviction

  • A strong team player

  • Able to make decisions and solve problems based on sound technical knowledge

  • A clear communicator, in person and writing – with fluent oral and written Business English

  • Excellent time management/prioritisation and project management skills

  • Commercially aware

  • IT literate with good MS excel and powerpoint

  • Approachable, outgoing and diplomatic - must have excellent emotional intelligence

  • Comfortable building strong connections with the wider Account Management function globally

  • Passionate about getting others involved and having fun along the way

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

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Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

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