Job Description

Job Role: Retail Strategy Operations Consultant/Manager

Location: London

Career Level:  7/9

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

The Retail Strategy & Consulting practice has grown significantly over the last 5 years – in part driven by the acquisitions of the Javelin Group and Kurt Salmon – both pre-eminent specialists in retail consulting. Within the practice you would be joining the Retail Operations team of c.35 people with a focus on helping our bricks & mortar, omni-channel and pureplay clients embrace the challenges and opportunities that the shift to digital brings in their supply chain, stores, fulfilment nodes and customer service centres. Our team pride themselves on being retail specialists with a relentless focus on knowing what is happening in the market, understanding the client context and delivering strategies that are both differentiated but also practical as we often get involved in implementing our solutions.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you! As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 


In our team you will learn to:

·       Solve our retail clients’ most difficult retail operations problems

·       Deliver outstanding work that exceeds client expectations every time

·       Work with project teams of highly talented digital retail consultants

·       Leverage cutting edge data analytics to ensure data-driven decisions are being made

·       Embrace the extensive global retail ecosystem that Accenture can provide to our clients delivering end-to-end solutions from strategy through to implementation and execution


In this role you will:

·       Work with leading retailers and brands from around the globe across all retail categories including grocery, apparel, electronics, homewares and home improvement

·       Deliver project work focused on retail operations with the opportunity to work in competitive agility, as well as digital and growth

·       Support business development including proposals and thought leadership, working closely with the practice Managing Directors and Senior Managers

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We are looking for experience in the following areas:

  • Direct to Consumer fulfilment experience in non-food and/or grocery, such as fulfilment strategy, concept design, network design, warehouse automation and operational improvements

  • Supply Chain Transformation with retailers or brands

  • In store operations (process, labour standards and optimisation, omni-channel operations)

Set yourself apart:

  • Proven consulting experience, either external or internal consulting, in relevant areas

  • Ability to handle difficult client situations and emerge with a positive resolution for both client and company

  • Deep functional expertise in technology, future trends and innovation

  • Data driven, analytical and logical thinking skills needed to help solve our client’s biggest operational challenges

  • For the Manager level, it is desirable that candidates have developed client management and thought leadership skills and have the ability to manage small teams of consultants or analysts

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. In joining Accenture Strategy you will drive the CEO agenda on issues related to digital disruption, competitive agility, global operating models, and workforce of the future to identify new sources of value.

You will challenge the status quo and develop innovative strategies that harness your full understanding of how technology will impact industry and business models, and you will use data, analytics and human-centric design to co-create technology-enabled, disruptive strategies that win competitive advantage, unlock value and drive profitable growth for clients.

No-one brings all of that together at the scale and with the degree of integration as we can. Serving 95 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500, we’re different to every other strategy firm on the market – which makes us an undeniably exciting place in which to forge a career. Technology will continue to be the disruptor in the strategy arena. Which makes Accenture the strategy firm of tomorrow.

Retail Strategy

Few industries have been impacted by the digital shift as much as retail. COVID19 has now accelerated many of the consumer and industry trends to leave retailers and brands facing a fundamentally different landscape that continues to move at pace. The opportunities for retailers and brands to go direct to consumer, to engage with consumers in a highly personalised way, to deliver differentiated experiences, to build new partnerships and a much broader ecosystem have never been greater. At the same time, the hard work of building the enabling elements behind the scenes including the digital operations, the technology stack, the new operating models and the ways of working to survive in this environment often require more work than the up-front strategic thinking around the proposition. Our skills and ability to help clients in this area have never been in higher demand than today.

What’s in it for you:

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!  Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 30/11/2021

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

"Love love love!

Current Employee - Analyst in London, England.

Pros: Fantastic culture, amazing flexibility, good rewards, varied work/projects, lots of extra-curricular activities/group.

Cons: Salaries competitive but not market leading, work life balance can be questionable at times.

More Accenture UK Ratings and Reviews

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