Role: Session Planner Senior Analyst
Salary £27,000 to £32,000 depending on experience plus exceptional benefits
Join Accenture Operations and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which provides business process excellence, implements leading cloud technology and builds and transforms client infrastructure services.
We are constantly seeking new ways to achieve high performance in our clients’ business operations! We provide technology-enabled business process services to deliver business outcomes and are constantly seeking new ways to achieve high performance in our clients’ business operations.
What responsibilities will you have?
The Session Planning Sr. Analyst works closely with their Strategic Delivery Planning Manager to validate and confirm session requirements. They are responsible for developing the detailed session plan that the execution teams will use to deliver services. Also, they will monitor execution activities and resolve issues or escalate where necessary.
Key Responsibilities Include:
Accountable for establishing, developing and maintaining customer relationships.
Translate high level requirements received from the Strategic Delivery Planner into detailed training delivery plans for low complexity programs generally expected to be at the session level and targeted to audiences of managers and below.
Collaborate with customers to create and maintain short-term and long-term course delivery plans and schedules.
Advise customers on the delivery strategy at a course level to ensure that it can be delivered within client parameters.
Prepare course delivery budgets and corresponding tuition rates, and communicates to gain approval from customer
Support the Strategic Delivery Planner in the annual/quarterly delivery planning process.
Monitor the progress of the session setup and execution activities for the planned sessions.
Communicate, escalate and resolve program, course and training session issues (curriculum, financial, faculty, participant, logistics) with Strategic Delivery Planner and customer.
Develop deep understanding of the customer’s business objectives and expectations for the Program.
Provides session evaluation reports and recommendations for continuous improvements to Strategy Delivery Planner after sessions are completed.
Other Responsibilities include:
Contribute to the overall leadership and vitality of the Delivery organization.
If requested, support the external client account teams with proposal development to sell the AL delivery services and also participate in presentations to the client.
Foster use of best practices and encourage Delivery team innovations.
Liaise with other teams outside of Delivery as needed.
Professional Skills include:
Excellent project management skills
Good communication (written and oral) and interpersonal skills
Proven ability to work creatively and analytically in a problem-solving environment
Ability to quickly identify issues and risks and provide recommendations.
Strong organizational skills and an ability to multi-task
Attention to accuracy and quality
Ability to prioritize
Able to work and leverage a shared services environment
Proven ability to collaborate with a global audience and has multi-cultural awareness
Proven ability to build and maintain strong client relationships
What’s in it for you?
All our Operations professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
On top of this, we have an extensive benefits package which includes 25 days’ vacation per year, gym subsidies, private medical insurance and 3 extra days leave per year for charitable work of your choice!
What are the next steps?
If this sounds like the ideal role, career and company for you, click below to apply.
If relocation is required in applying to this position, the appointment to the role would be considered an employee driven transfer meaning that the employee will be personally responsible for covering all relocation costs and any costs associated with dependents.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
Closing Date for Applications 31/10/2019
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected applicable law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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